Reference

Legal Framework and Account Protection

We operate with clear terms that protect your account, your deposits and your personal data.

Data Privacy PolicyAccount Access TermsWithdrawal Verification
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kodal ular Legal Framework and Account Protection
GET HELP ANYTIME

How to Reach Our Legal and Support Team

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby. Our team responds to account, payment and legal inquiries Monday to Sunday, 07:00–23:00 (Indonesia time).

Email Verification

Send detailed requests to our legal team at [email protected]. We reply to data requests, withdrawal disputes and term clarifications within two business days.

Account Settings

Visit Settings > Legal & Privacy in your account dashboard to view your stored data, request a copy of your information, or update your contact preferences.

SECURITY & DATA HANDLING

How We Protect Your Legal Rights

Encrypted Storage

Your account credentials, payment details and personal data are encrypted with AES-256 and stored on secure servers. We do not log or retain your DANA, OVO, GoPay or QRIS passwords.

Data Retention

We keep transaction records for twelve months after your last withdrawal. Account profile data is retained as long as your account is active; you may request deletion after closure.

Cookie and Tracking Policy

We use functional cookies to keep you logged in and session cookies to prevent fraud. No third-party advertising cookies are set. You can disable non-essential cookies in your browser settings.

Account Access Control

Enable two-factor authentication in Settings to add a security layer. Our team will never ask for your password or OTP code via email or chat.

Dispute Resolution

If you believe a transaction is fraudulent or incorrect, report it in Settings > Transactions or contact our support team within thirty days of the transaction date.

Data Subject Requests

You have the right to request, correct, or delete your personal data where local law permits. Submit requests via email to [email protected] with your account ID and the specific data you need.

What You Need to Know About Your Account

When you close your account, any remaining balance is returned to your last deposit method within five business days. Your transaction history is archived and kept for twelve months. You can request permanent deletion of personal data after closure, except for records we must retain by law.

Report a disputed transaction in Settings > Transactions within thirty days. We investigate and respond within seven working days. If your DANA, OVO, GoPay or QRIS deposit was not credited, we coordinate with the payment processor to trace it. Chargebacks are reviewed against your account history.

Yes. Open Settings > Legal & Privacy and select 'Download My Data' to receive a file of your name, email, phone, transaction history and account activity. You can also email [email protected] to request data in a specific format; we respond within fourteen days.

Use the 'Forgot Password' link on the login screen and reset via the email associated with your account. If you do not have access to your email, contact our support team with proof of identity. We do not store your old passwords; each reset creates a new encrypted credential.

Payment method details (account numbers and phone numbers for DANA, OVO, GoPay or QRIS) are tokenised and encrypted at rest. We never display full credentials on screen. Your payment data is never shared with third parties outside the payment processor and our fraud-prevention service.

No. We do not sell your personal data. We share information only with payment processors, fraud-detection services and, where local law requires, financial regulators. All third parties sign confidentiality agreements and access only the minimum data needed.

We reserve the right to suspend or restrict an account if we detect fraud, unusual activity or breach of our terms. We notify you via email and allow you to contact support to verify your identity. Access restoration typically takes one business day after verification.

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