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Terms & Conditions That Protect Your Account

When you open an account with kodal ular, you're entering into a straightforward agreement that covers how deposits and withdrawals work, what happens with your data, and how…

Account access rulesPayment & withdrawal termsYour data & security
kodal ular Terms & Conditions That Protect Your Account
GET HELP WITH TERMS

Questions About Your Terms?

Our support team is here to help you understand any part of these terms or how they apply to your account. Reach out via live chat, email or support ticket — we'll walk you through the specifics and answer questions about payment rules, account rights or dispute resolution.

Team online

Live Chat Support

Chat directly with our team 24/7. Open your account settings, select Support and start a conversation. Response time typically under 2 minutes during peak hours.

Email Support

Email [email protected] with your question and account details. We reply within 4 business hours. Use this for detailed policy questions or account-history requests.

Support Ticket

Log a ticket from the Help section in your account dashboard. Track your issue, attach documents and get updates via email until it's resolved.

HOW WE HANDLE YOUR DATA

Security, Retention & Your Rights

We keep your personal data and payment information for as long as your account is active, and for seven years after closure for regulatory and anti-fraud purposes.

Data Protection

Your personal and payment data is encrypted and stored securely. We comply with local privacy law and do not rent or sell your information to marketers or third-party platforms.

Cookie Policy

We use session cookies to keep you logged in and prevent account takeover. Analytics cookies are optional; you can opt out without affecting core site features.

Data Retention

Active account data is kept for the lifetime of your account plus seven years after closure. This supports fraud investigation and meets regulatory audit requirements.

Your Access Rights

Request a full copy of your personal data, correct errors, or ask us to anonymise records. Responses take 7–10 business days. Email [email protected] to start.

Account Verification

We verify your identity at signup and before your first withdrawal using document upload. This protects you against unauthorised account access and fraud.

Dispute Resolution

Account or payment disputes are first addressed via support ticket. If unresolved after 14 days, you may escalate to our compliance team for formal review.

Your Common Terms & Conditions Questions

Read answers to the questions our players ask most about account rules, payment terms, data handling and what happens if disputes arise.

Your account remains active indefinitely with no inactivity fees. However, if you go 24 months without any account activity (deposits, withdrawals or gameplay), we may mark your account as dormant for compliance purposes and restrict some features. Contact support to reactivate it.

You can add new DANA, OVO, GoPay, QRIS or bank transfer details to your wallet at any time via Account Settings. Withdrawals are verified against your original signup payment method; if you want to withdraw to a different method, contact support with proof of ownership.

You are permitted only one active account per person. Creating multiple accounts to circumvent limits or exploit promotions violates our terms and may result in all accounts being suspended and funds forfeited. We detect duplicates through payment data and device fingerprints.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 1–3 business hours once verified. Bank transfers may take 1–2 business days depending on your bank. Amounts over Rp 50,000,000 require additional compliance review, which may add 1–2 days.

All disputes are resolved using game server logs, which are final and binding. We review the logs for any technical error, and if none is found, the original outcome stands. Submit disputes within 72 hours of the round via support ticket for fastest resolution.

Yes. Email [email protected] with your account ID and request a data export. We will provide all personal data, transaction history, login records and game activity. Requests are processed within 7–10 business days and delivered as a secure PDF.

Suspended accounts cannot access the lobby but remain your property; funds stay intact. Closure is permanent and irreversible; we will release any balance to your verified payment method within 14 days. The terms remain in force for disputes or claims arising from your previous account activity.